Refund policy

Return, Cancellation & Warranty Policy

At MissionCraft Furniture, every piece is handcrafted to order from solid hardwoods including walnut, oak, maple, and cherry. Because our furniture is built specifically for each customer, we maintain policies that balance flexibility with the realities of custom furniture production.

Lead Times

Most MissionCraft Furniture products are built and ready to ship within approximately 4 to 10 weeks, depending on the product, wood species, customization options, and current production schedule.

Lead times do not include transit time. Delivery times vary depending on location and shipping method.

If you have a specific deadline, please contact us before ordering and we will do our best to accommodate your schedule.

Delivery & Customer Pick-Up

Customer Pick-Up

Customers are welcome to pick up their furniture directly from our Portland, Oregon workshop by appointment.

Please bring adequate blankets, straps, and padding to protect your furniture during transport.

Freight Delivery

Most furniture is shipped via professional freight carriers. Customers will be contacted to schedule delivery when applicable.

Please inspect all furniture upon delivery and note any visible damage before signing the delivery receipt.

White Glove Delivery

White glove delivery and in-home setup may be available in select areas. Please contact us for availability and pricing.

Order Cancellations

Orders may be canceled within seven (7) days of purchase for a full refund.

After seven days, cancellation requests will be reviewed on a case-by-case basis. Any materials purchased, labor performed, or production costs incurred may be deducted from the refund.

Orders that have entered production may not be eligible for cancellation.

Returns

Our goal is complete customer satisfaction.

Because most MissionCraft Furniture products are handcrafted specifically for each customer, custom furniture, special sizes, wood selections, finish selections, and made-to-order pieces are generally not eligible for return.

Requests regarding standard, non-custom products must be submitted within fourteen (14) days of delivery.

Approved returns must be received in original condition and may be subject to a restocking fee of up to 25%.

Original shipping charges and return shipping costs are non-refundable unless the product arrived damaged or defective.

Damaged Shipments

Please inspect your furniture carefully upon delivery.

If damage is discovered:

Note the damage on the delivery receipt.
Take photographs of the packaging and furniture.
Contact MissionCraft Furniture within 48 hours of delivery.

We will work quickly to repair, replace, or otherwise resolve the issue.

Lifetime Structural Warranty

MissionCraft Furniture proudly stands behind the quality of its craftsmanship.

We provide a Lifetime Structural Warranty to the original purchaser against defects in workmanship and structural failure under normal residential use.

This warranty does not cover:

Normal wear and tear
Scratches, dents, or abuse
Improper assembly or misuse
Commercial use
Natural wood movement
Changes in wood color due to aging or sunlight
Damage caused by excessive moisture, dryness, or environmental conditions

Wood is a natural material, and variations in grain, color, knots, mineral streaks, and figure are considered normal characteristics rather than defects.